Contact our support immediately at support@theonekeys.com with your order number. Under our 100% Digital Guarantee, we will replace any faulty key or issue a full refund if we cannot resolve the issue.
First, check your spam/junk folder. If it’s not there, ensure your payment was completed successfully, then contact us at support@theonekeys.com. We’ll resend it immediately.
Contact our support immediately at support@theonekeys.com with your order number. Under our 100% Digital Guarantee, we will replace any faulty key or issue a full refund if we cannot resolve the issue.
An account allows you to access your order history, download keys again, and manage your details faster. It’s optional for checkout, but recommended for the best experience.
Contact us before activating the key. If the key is unused, we can often exchange it for the correct product. We cannot issue refunds for accidental purchases after activation.
Yes! You can use PayPal Guest Checkout with just your debit or credit card, without needing to create a PayPal account.
Currently, we only accept cryptocurrency for verified reseller partners with established accounts. Please contact us at partners@theonekeys.com for more information.
Common reasons include:
Insufficient funds
Bank fraud protection blocks
Incorrect CVV or expiration date
International transaction restrictions (check with your bank)
Only if you create an account and choose to save your payment method. We use tokenization through our payment processors—your actual card details are never stored on our servers.
Yes, all reseller orders require payment before delivery. Established partners with consistent order history may qualify for net terms.
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