Refund and Returns Policy :
Thank you for shopping with us. We want you to be completely satisfied with your digital purchase.
This policy outlines our guarantee for digital products, including Microsoft software licenses, games, WordPress items, and AI subscriptions.
Our 100% Digital Guarantee
Because our products are digital, we can’t accept “returns” in the traditional sense. Instead, we offer a straightforward guarantee:
We will issue a full refund or replacement if:
✅ Your product key or license fails to activate or is invalid.
✅ You have not yet activated or used the key and request a refund within 30 days of purchase.
We cannot issue a refund if:
❌ The key has been successfully activated or used.
❌ You changed your mind after activation.
❌ The request is made more than 30 days after purchase (except in cases of proven key failure).
How to Request a Refund or Replacement
If your key isn’t working, or you haven’t activated it and wish to cancel:
- Contact our support team at “support@theonekeys.com” within 30 days of purchase.
- Include your order number and, if applicable, a screenshot or details of the error.
- We’ll verify the issue and process a replacement or refund—usually within 1–3 business days.
Important Notes
- All refunds are issued to the original payment method.
- Digital products are considered “used” once the key has been activated or redeemed on the official platform (Microsoft, WordPress, etc.).
- Sale and promotional items are eligible for the same guarantee unless explicitly stated otherwise at the time of purchase.
- We do not offer refunds for accidental purchases, so please review your cart carefully before completing your order.
Need Help?
If you have any questions about our refund policy, or if you’re experiencing issues with a product, please reach out:
Email: support@theonekeys.com
Response time: We aim to reply within 24 hours on business days.
